Creating a workspace
Workspaces represent approved business systems that use HSP Support CMS for customer support, billing inquiries, and account assistance.
Applying for OAuth / SSO access
Registered users can submit an OAuth-style application from the dashboard. Applications start in pending status until reviewed by an administrator.
Managing support categories
Configure support categories and routing rules inside the support CMS after authorized login.
Managing staff access
Use permission-based roles to control which staff members can access support records for each workspace.
Adding documentation
Publish help articles and policy pages for workspace users through the documentation center.
Routing support tickets
Route tickets by workspace, category, status, and priority for organized customer support.
Handling policy reports
Review abuse and policy reports through dedicated support workflows and escalation channels.